FAQ and Troubleshooting

ONLINE PROGRAMS

  • You can access it by clicking HERE.

    1. Check your email is correct &/or the one you used to sign up.

    2. Reset your password by clicking “forgot password” on members area login (see above)

    3. Try signing in on a different browser

    4. Reach out to our tribe co-ordinator, connect@naturephilosophy.com.au for help. Please include your full name as you would have written when you signed up.

    1. Check your junk mail. Whitelist us if you find it there.

    2. Try searching “nature philosophy” in your inbox

    3. If you are doing our Sit Spot Challenge please note you can still access your members area and daily updates. This means you can still access the live videos and continue with your Sit Spot practice even without the email until we get back to you.

    4. Check if you are using a VPN. Our course delivery operates off timezone hours. You will need to turn your VPN off for the duration of the course.

    5. Reach out to us and have an alternative email address ready to use if need be.

    1. Try opening the page in a different browser.

    2. Check your internet security options. If all pop-ups are disabled it may not let you open links that go to a new page.

TROUBLESHOOT EMAILS/COMMS

    1. Check your junk mail. Whitelist us if you find it there.

    2. Try searching “nature philosophy” in your inbox

    3. If you are doing our Sit Spot Challenge please note you can still access your members area and daily updates. This means you can still access the live videos and continue with your Sit Spot practice even without the email until we get back to you.

    4. Check if you are using a VPN. Our course delivery operates off timezone hours. You will need to turn your VPN off for the duration of the course.

    5. Reach out to us and have an alternative email address ready to use if need be.

  • Not at this point. If you need to talk to someone, you can reach out to your Tribe Co-ordinator connect@naturephilosophy.com.au and we will arrange for the suitable person to contact you.

    You can also book in a free 20 min Discovery Call for any questions about programs.

IN-PERSON PROGRAMS

  • Yes. Always. However, it is wise to bring a container you can fill to top up your water as needed.

  • Mostly it is very limited or non-existent so only available to those who may need it for medical/safety reasons. You can always reach out to our Tribe Co-ordinator and discuss your needs.

  • This is a very case by case scenario. We strongly encourage people to be able to attend the whole program.

    We can’t always structure a program for you to be able to jump in late and for you to get the full experience we need you to stay for the whole duration.

    We are happy to accommodate where possible but needs to be arranged at least 3 weeks prior to the program start.

  • Unfortunately, this is mostly a no. If you are stranded without another choice we can see what we can do to work around it. We find pets can unsettle other participants, no matter how cute they may be! We also can’t ensure the safety of your pet.

  • Right HERE.

  • At the top of this page here.

  • No - taken from NSW Gov. Page:

    “For other entertainment facilities, or indoor and outdoor recreation facilities with less than 1000 people in attendance:

    • You are not required to be fully vaccinated or carry vaccination evidence

    • COVID-19 Safe Check-in is not required

    • Face masks are not required.”

    We do not discriminate against vax status.

  • Notify us immediately.

    Check what your options are via the COVID policy HERE and let us know what you’d like to do.

GENERAL

    1. Contact the Tribe Coordinator at connect@naturephilosophy.com.au

  • Contact the Tribe Coordinator at connect@naturephilosophy.com.au and explain your circumstances.

    We will do our best to help organize a payment plan when we can.